FAQ
Q. How do I purchase my order on the site?
To order your purchase:
- Click the "Add to cart" button on the products you wish to purchase.
- Click "Continue Shopping" to continue adding other products or click "Checkout" to proceed with payment.
- Log in to your account using your Username and Password. If you don't have an account, please register before proceeding.
- Confirm your shipping address on the "Shipping Address" page and click "Next".
- Select your shipping method and click "Next".
- Choose your preferred payment method and click "Next".
- Reconfirm your billing details and agree to the terms and conditions.
- Click "Confirm Order" to complete your order.
Q. What are the payment methods available?
We offer a wide variety of secure online and offline payment options via
CommercePay to make your checkout experience seamless.
Online Payment (via CommercePay)
Credit Cards & Mobile Wallets: Visa, Mastercard, Apple Pay, and Google Pay.
Affin Bank, Alliance Bank, AmBank, Bank Islam, Bank Muamalat, Bank Rakyat, BSN, CIMB Clicks, HLB Connect, HSBC, KFH Online, Maybank2u, Public Bank, OCBC Bank, RHB Now, Standard Chartered, UOB, and Bank of China.
E-Wallets: GrabPay, ShopeePay (S Pay), Boost, Touch 'n Go eWallet, Alipay, and WeChat Pay.
Buy Now Pay Later (BNPL): Split your purchases using PayLater by Grab, Atome, or SPayLater.
Note: Your purchased products will not be delivered until we receive this payment confirmation.
Q. How to change my account personal information and shipping address?
Log in to your account → Click on "Account Maintenance" → Edit your account information and shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on "Lost Password?" and enter the registered email address in the box, then click Submit.
- A verification token will be sent to your email. Once received, you will be able to set a new password.
Q. Can I cancel an existing order that has been made?
Yes, but only if the order status is still "Pending".
- Please email customer service at with the subject line "Request to cancel order".
- Orders that are processing or already shipped cannot be canceled.
Q. What is the product's transaction currency?
All product transaction currencies will be charged in .
Q. How long does the delivery usually take?
Delivery usually takes about to business days.
Q. I still have doubts!
If your question is not answered above, please email us at and we will be happy to assist you.
