Paqqo Malaysia Sdn Bhd (“Paqqo”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy (“Policy”) explains how we collect, use, process, disclose, store and protect your personal data in connection with your use of www.paqqo.my (“Website”) and our products and services.
This Policy is issued in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”), including applicable amendments, regulations, standards and guidelines.
Depending on your interaction with us, we may collect and process personal data including:
We generally collect personal data directly from you when you create an account, place an order, contact us, request a return or refund, participate in a promotion, subscribe to marketing communications or otherwise interact with us.
We may also receive information from our authorised service providers, payment partners, payment providers, logistics partners and other parties involved in providing our services.
We may collect and process your personal data for purposes including:
Where certain personal data is required in order for us to process an order, complete a payment or provide a requested service, failure to provide such information may prevent us from completing your order, processing your payment or providing the relevant service.
We do not sell your personal data.
Where reasonably necessary for the purposes described in this Policy, we may disclose your personal data to authorised third parties including:
Payment partners may process your personal data in accordance with their own privacy policies and applicable laws. We will disclose only the personal data reasonably necessary for the relevant payment, refund, verification, fraud prevention or related transaction purpose and will take reasonable steps to ensure that such disclosure and processing are carried out in compliance with the PDPA.
Our service providers and payment partners are required, where applicable, to process personal data only for authorised purposes and to maintain appropriate confidentiality and security measures.
Some of our service providers, payment partners, technology platforms or cloud-based systems may process or store personal data outside Malaysia.
Where personal data is transferred outside Malaysia, including to payment partners or service providers located outside Malaysia, we will take reasonable steps to ensure that the transfer is carried out in accordance with the PDPA and that appropriate safeguards are in place to protect your personal data.
Our Website may use cookies and similar technologies to operate the Website, maintain user sessions, remember preferences, understand Website usage and improve our services.
Certain third-party services integrated into our Website, including payment and fraud-prevention services, may also use cookies or similar technologies subject to their own privacy practices.
You may manage cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of the Website.
Where permitted by applicable law, we may use your contact information to send you information about Paqqo products, promotions, offers or other updates that may be relevant to you.
You may opt out of promotional communications at any time by:
Opting out of marketing communications will not prevent us from sending you transactional or service-related communications relating to your account, orders, payments, deliveries, returns or other services requested by you.
We take reasonable administrative, technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Access to personal data is limited to authorised personnel, payment partners and service providers who require such information for legitimate business, payment-processing, security or service-related purposes.
However, no transmission or storage system can be guaranteed to be completely secure.
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, to meet our operational requirements, or to comply with legal, accounting, tax and regulatory obligations.
Payment and transaction-related information may be retained for the period required to process payments, refunds, chargebacks, disputes, fraud prevention, accounting, audit and regulatory requirements.
When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise the information in accordance with our retention practices and applicable law.
We take reasonable steps to ensure that personal data held by us is accurate, complete, not misleading and kept up to date where necessary.
You are responsible for providing accurate information and informing us if your personal information changes.
Registered customers may be able to update certain information through their account on the Website.
Subject to the PDPA and any applicable exceptions, you may have the right to:
Please note that withdrawing consent or limiting certain processing may affect our ability to provide particular products or services to you, including processing payments, refunds or other transaction-related services.
We may require reasonable information to verify your identity before processing a request relating to your personal data.
Where consent is required under applicable law, we will obtain and process your personal data based on your consent.
Certain personal data may also need to be processed in order to fulfil your orders, process or verify payments, provide services requested by you, comply with legal obligations or carry out other processing permitted under the PDPA.
You may withdraw your consent to processing that is based on consent by contacting us. Withdrawal will not affect processing already carried out before the withdrawal became effective.
Our Website may contain links to websites, applications or services operated by third parties, including payment partners and other service providers.
Paqqo is not responsible for the privacy practices or content of third-party websites or services. You should review the applicable privacy policies before providing personal data to those parties.
We may revise or update this Policy from time to time to reflect changes in our business practices, services or applicable legal requirements.
The latest version will be published on www.paqqo.my together with its effective or updated date.
Where appropriate, we may provide additional notice of material changes.
If you have any questions, requests or complaints regarding this Policy or the manner in which we process your personal data, please contact:
Please include sufficient information for us to identify and respond to your request.
Paqqo Malaysia Sdn Bhd is committed to respecting your privacy and handling personal data responsibly, securely and in accordance with applicable Malaysian personal data protection laws.